Cloud Voice Telephony
Integrate a multi-channel business communication platform to streamline your customer interaction.
Cloud Contact Centre
Ensure a seamless customer experience with minimal investment to streamline complex business communication on a robust Cloud-Based Call Center Solution. With an easy to integrate cloud platform, gain deeper valuable insights into everyday customer conversations.
Virtual Number
A Virtual Number is a cloud-based number used for routing incoming customer calls to the preferred agents as per customer queries. Businesses can use local and international virtual business numbers to expand their market reach.
IVR Solution
IVR stands for Interactive Voice Response and is an automated Call Management Solution. IVR initiates interaction with customers with a personalized greeting while offering a category of menus to select the desired query.
Number Masking
​Call Masking or Number Masking is an advanced data protection measure established to ensure the privacy of the agent and the caller’s personal details. Facilitate a seamless connection of two on-call entities without the disclosure of phone numbers. Ensure trust & data security of your client and customer interactions.
Lead Management Solution
The Tentacle lead management software enables businesses to automate the lead generation process to capture customer inputs and nurture potential prospects to strengthen the entire sales process. Followed by which customer service support agents or telecallers can contact customers anytime anywhere.
Missed Call Solution
A missed call solution aids businesses to call back their customers who gave missed calls on their business numbers. The call is processed via auto-dialer, connecting the target audience with either an automated IVR message, a voice bot or a live agent.
Toll Free Number
Your customers can reach out to you for free on your 1800 business toll free number. Ensure seamless interaction between the agents and customers for query resolution, upcoming promotions or events.
Outbound Calling Solution
An automated calling solution is a process that enables recorded voice interaction with the caller without human intervention. It enables businesses to place concurrent automated outbound call blasts to their target customers.
Google Verified Calls
The verified calls by Google allow you to display your brand name, logo, the reason for calling and a verification symbol even before your customer answers the call.
Click to Call
The click to call solution is a real-time-based calling widget that can be configured on a website/mobile app for customers to reach a business to get connected instantly. It aids businesses to allow their customers to reach their sales and support just by submitting their contact number to get a call back within seconds.
Softphone Solution (MPLS)
With a Contact Centre Softphone, enable your users to make voice or telephone calls using just the internet, without the use of mobile phones or fixed telephone lines to offer high-quality communication even in low network coverage areas. This solution complies with DOT and TRAI regulations including local PBX, call detail record (CDR) information, and remote work regulations.
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